At EKI Beauty, we ensure a smooth, secure, and transparent payment process for all our customers. Please read the following carefully before placing an order.

Accepted Payment Methods

Paystack (Debit/Credit Cards, USSD, Bank Transfer, Mobile Money)

Direct Bank Transfer (details provided at checkout or via customer service)

Cash on Delivery (COD) is not available. All orders must be prepaid before processing.

Payment Security

All online payments are processed through secure, encrypted payment gateways (Paystack).

EKI Beauty does not store or have access to your card details.

You will receive an instant payment confirmation via email/WhatsApp once your transaction is successful.

Order Processing After Payment

Orders are only processed after successful payment confirmation.

For Local Inventory (Nigeria): Orders are confirmed and dispatched within 24–48 hours of payment.

For Global Supplier: Orders are confirmed within 24–48 hours and shipped according to supplier timelines.

Refunds & Payment Issues

If payment is made and the product becomes unavailable, a full refund will be issued within 7–10 business days.

Refunds are processed back to the original payment method used.

For failed or pending payments, please contact our support team for assistance.

Additional Notes

Customers are responsible for ensuring that billing details are accurate during checkout.

Any fraudulent or suspicious payment activity will lead to immediate cancellation of the order and possible legal action.