At EKI Beauty, we are committed to providing you with high-quality products sourced from both our local inventory and our trusted global suppliers. This policy outlines the warranty and guarantee terms that apply to your purchases.

Warranty Coverage

Local Inventory Products (Nigeria)

Eligible items (e.g., electronic beauty devices, grooming tools, or accessories) come with a 30-day limited warranty against manufacturing defects.

The warranty covers faults in materials or workmanship but does not cover damage caused by misuse, accidents, or normal wear and tear.

Global Supplier Products (Nigeria & international)

Products shipped from our global suppliers may come with a supplier-backed warranty (where applicable).

Warranty terms and duration vary by supplier and product type. Customers will be informed if a specific product has a supplier warranty before purchase.

Exclusions from Warranty

Skincare, fragrances, and other personal care products (due to hygiene and safety reasons).

Damage caused by improper use, neglect, unauthorized repairs, or accidents.

Normal wear and tear or cosmetic damage (e.g., scratches, fading).

Products sold as clearance, final sale, or promotional items.

Warranty Claims Process

Contact Us

Submit your warranty claim via WhatsApp, email, or customer support within the warranty period.

Provide proof of purchase, photos/videos of the defect, and your order number.

Inspection & Approval

Our team (or the global supplier, if applicable) will inspect and verify the issue.

If approved, we will offer one of the following solutions:

Return Shipping

Customers may be responsible for return shipping costs unless the product defect is due to our error or supplier’s fault.

EKI Beauty Guarantee

We stand by the quality of every product we sell. If you are not satisfied with your purchase due to a manufacturing issue, we will make it right by offering a replacement, repair, or refund in line with this policy.