At EKI Beauty, we are dedicated to delivering your favorite beauty, skincare, and personal care products efficiently and on time. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders. Please read it carefully to understand your rights and responsibilities.

1. Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and public holidays) after receiving your order confirmation email. Once your order has been shipped, you will receive a notification with shipping details.

Note: In certain cases, order processing may take longer due to high order volumes, public holidays, or supplier delays. We will always inform you promptly via email or SMS if there are any delays.

2. Shipping Times & Delivery Estimates

At EKI Beauty, some products are shipped directly from our stocked inventory, while others are delivered from our trusted global suppliers-ensuring safe and reliable delivery to your specified address. This allows us to offer a wide selection of products at competitive prices. Estimated delivery times are as follows:

Please Note: Delivery times may vary based on your location, customs clearance, and local delivery services.

3. Shipping Rates

We strive to make delivery fast, reliable, and affordable. Shipping rates vary depending on your location and whether the product is shipped from our local inventory or directly from our global suppliers.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. Please note that tracking information may take up to 5 business days to update.

5. Shipping Locations

We currently ship to most countries worldwide, including:

If your country is not listed during checkout, please reach out to us at [support@ekibeauty.com] to confirm shipping availability.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and other charges imposed by your local government. These charges are the responsibility of the customer.

EKI Beauty is not liable for any delays caused by customs procedures or clearancein your country.

7. Incorrect or Incomplete Address

Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for:

8. Delayed or Lost Orders

While we make every effort to ensure timely deliveries, EKI Beauty is not liable for delays caused by:

9. Customer Support

If you have any questions about shipping, delivery status, or tracking, please don’t hesitate to reach out to us:

Customer Support:
WhatsApp: [+234 810 370 9244]
Available: Monday – Saturday: 8 AM to 10 PM (WAT), Sunday: 10 AM to 8 PM (WAT)

Thank you for choosing EKI Beauty. We are committed to providing you with the best shopping experience possible.