At EKI Beauty, we are committed to delivering your favourite beauty, skincare, and personal care products in a timely and efficient manner. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

Section 1 – Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Note: In rare cases, processing may take slightly longer due to high order volume, holidays, or supplier delays. We’ll always keep you updated via email or SMS if your order is delayed.

 

Section 2 – Shipping Times & Delivery Estimates

EKI Beauty is a drop–shipping store, and our products are shipped directly from our global suppliers to your address. This allows us to offer a wide selection of products at competitive prices. Estimated delivery times are as follows:

Nigeria & Africa Region:

ü Standard Shipping: 10–20 business days

United States & Canada:

ü Standard Shipping: 8–15 business days

United Kingdom & Europe:

ü Standard Shipping: 8–18 business days

Other International Locations:

ü Standard Shipping: 10–25 business days

Please note: Delivery times may vary based on your location, customs clearance, and local delivery services.

 

Section 3 – Shipping Rates

We offer free standard shipping on all orders unless stated otherwise during promotions or checkout.

In some cases, express shipping options may be available at an additional cost. These options will be presented at checkout (if applicable).

 

Section 4 – Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and instructions to track your package. Tracking information may take up to 5 business days to update.

You can track your order at: [Insert your tracking page link or third-party tracking service]

 

Section 5 –  Shipping Locations

We currently ship to most countries worldwide, including:

• Nigeria & West Africa
• United States& Canada
• United Kingdom & Europe

If your country is not listed during checkout, please contact us to confirm shipping availability.

Section 6 – Customs, Duties & Taxes

All international orders may be subject to customs duties, import taxes, and other charges imposed by your local government. These charges are the responsibility of the customer.

EKI Beauty is not responsible for any delays caused by customs processes or clearance procedures in your country.

 

Section 7 – Incorrect or Incomplete Address

Please ensure that your shipping address is correct and complete when placing your order. We will not be responsible for:

• Orders are shipped to incorrect or incomplete addresses provided by the customer.
• Additional shipping fees due to redelivery or rerouting.

Section 8 – Delayed or Lost Orders

We will strive to ensure timely deliveries. EKI Beauty cannot be held liable for delays caused by:

• Shipping carriers
• Weather conditions
• Customs clearance
• Force majeure events

If your order appears significantly delayed or lost, please contact us at [support@ekibeauty.com] and we’ll assist you in resolving the issue or offer a suitable solution.

 

Section 9 –  Contact Us

If you have any questions regarding shipping, delivery status, or order tracking, please don’t hesitate to contact us:

Customer Support:

• Email: [support@ekibeauty.com]
• WhatsApp: [+234 810 370 9244  ]
• Available: Monday – Saturday, 8 AM to 10 PM (WAT)

Sunday 10 AM to 8 PM

Thank you for shopping with us!